Sony has a potentially big issue on their hands considering nearly 535,000 laptops in the F and CW Series might have an overheating problem.  Basically the heat-monitoring chips of the laptops don’t accurately monitor the heat produced by the laptop, and this problem is caused by a flawed BIOS.  The machines can overheat enough to cause burns and warp the casing. 

An easy fix, which Sony is pushing users to do, is to flash the BIOS, which would solve the problem.  However, flashing the BIOS is not always an easy process and can be dangerous if performed incorrectly.  Therefore, Sony is allowing users to bring the laptop into a store and the technical representative on hand will flash the BIOS for you for free.